Refund Policy

At Alhalaal Digital Innovations Ltd, we want you to be satisfied with the EduTech Services Ecosystem (ESE). If you are not happy with your paid subscription, you may request a refund in accordance with this policy.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all paid subscription plans. If you are not satisfied with ESE for any reason, you may request a full refund within 30 days of your original order date.

How to Request a Refund

Refunds are processed by our payment provider, Paddle. To request a refund, please visit paddle.net and use Paddle's self-service refund process, or contact our support team at support@ese.alhalaal.tech. We aim to process refund requests within 5–10 business days.

Refund Eligibility

Refunds apply to the first payment of a new subscription. Renewal payments may be refunded at our discretion if the request is made promptly and the service has not been substantially used during the renewal period. We reserve the right to decline refund requests that involve misuse, fraud, or repeated refund abuse.

Subscription Cancellations

You may cancel your subscription at any time from your ESE account settings. Cancellation stops future renewals; you will continue to have access to paid features until the end of your current billing period unless a refund is issued.

Contact Us

If you have any questions about this Refund Policy, please contact us at support@ese.alhalaal.tech.